The Trainer II is responsible for delivering client focused training to address new hire, product update, and recursive training requirements to ensure superior workforce preparation
Job Summary
The Trainer II is responsible for delivering client focused training to address new hire, product update, and recursive training requirements to ensure superior workforce preparation.
This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring, curriculum review, and evaluation of training programs using various feedback methods.
The role supports and partners with Operations to transition agents from training to production, ensuring competency levels meet business needs, and maintains relevant product knowledge.
Matching Summary
The Trainer II is responsible for delivering client focused training to address new hire, product update, and recursive training requirements to ensure superior workforce preparation.