Analista Soportetécnico En Redes E Infraestructura
APACTix
Venustiano Carranza, Mexico
Onsite
Network and communication support
First and second level technical support
Snmp monitoring tools
The mission is to guarantee the optimal functioning of technological services that enable Ticketmaster's daily operations nationwide
Job Summary
The mission is to guarantee the optimal functioning of technological services that enable Ticketmaster's daily operations nationwide.
Responsibilities include diagnosing, attending, and resolving incidents related to network infrastructure, communications, systems, and computer equipment.
Ticketmaster is proud to be part of Live Nation Entertainment, the world's largest live entertainment company, connecting people with the events they love.
Matching Summary
The mission is to guarantee the optimal functioning of technological services that enable Ticketmaster's daily operations nationwide.
Skills & Requirements
Must-have
Network and communication support
First and second level technical support
SNMP monitoring tools
Help Desk / Service Desk / NOC experience
Ticket tracking software
Nice-to-have
Collaborative team player
High quality technical interventions
Integrity and adherence to standards
Empathetic user service
Analytical and preventive thinking
Assertive communication
Works well under pressure
Continuous learning and new technologies
Key Requirements
Minimum 1 year network and communication support experience
3 years first and second level technical support experience
Degree in Systems, Telecommunications, or Networks