Senior Customer Support Engineer

Collibra

Remote, AU
Remote
5+ years customer facing saas experience
3+ years java web application troubleshooting
Rest api and integration expertise
The role requires an acknowledged subject matter expert to lead the resolution of the most complex product issues and escalations

Job Summary

  • The role requires an acknowledged subject matter expert to lead the resolution of the most complex product issues and escalations.
  • Candidates must possess extensive knowledge of enterprise software architecture and the ability to troubleshoot Java-based applications and integrations.
  • Success is measured by handling critical cases within the first month and contributing to the customer-facing knowledge base by the sixth month.

Matching Summary

The role requires an acknowledged subject matter expert to lead the resolution of the most complex product issues and escalations.

Skills & Requirements

Must-have

  • 5+ years customer facing SaaS experience
  • 3+ years Java web application troubleshooting
  • REST API and integration expertise
  • PostgreSQL database knowledge
  • TLS SSO and LDAP security technologies

Nice-to-have

  • Mentoring and training team members
  • Customer-focused problem solving mindset
  • Collaboration with diverse global resources
  • Documenting complex technical situations

Key Requirements

  • Bachelor's degree or equivalent experience
  • Work authorization required in Australia
  • 5+ years in customer facing roles
  • 3+ years troubleshooting Java and REST APIs

Work Rights

Must have work authorization to work in Australia

Tailored Resume

Cover Letter