ING is seeking a Customer Journey Expert for its Retail Payments sector, focusing on enhancing debit and credit card experiences for millions of customers. The role emphasizes collaboration and translating customer insights into impactful product features while operating in a complex payments environment
Job Summary
You will take ownership of improving specific debit and credit card journeys from understanding needs to launch.
The role requires balancing customer experience, commercial impact, and feasibility within a complex payments environment.
Employees receive competitive salary, 25-28 vacation days, pension scheme, and flexible hybrid working options.
Matching Summary
Match Score: 85
ING is seeking a Customer Journey Expert for its Retail Payments sector, focusing on enhancing debit and credit card experiences for millions of customers. The role emphasizes collaboration and translating customer insights into impactful product features while operating in a complex payments environment.
Salary
Competitive salary; 13th month salary and 8% holiday allowance; Individual Savings Contribution (BIS) of 3.5%
Skills & Requirements
Must-have
3-5+ years experience in payments or cards
Strong data skills to drive product choices
Experience in complex regulated environments
Nice-to-have
Fluent in Dutch language
Entrepreneurial and pragmatic mindset
Curiosity about the cards ecosystem
Key Requirements
3-5+ years experience in digital product development
Understanding of debit and/or credit card products