Sr. Representative - Member Care

Texas Dow Employees Credit Union

Previous customer service experience required
Six months member care representative experience
Ability to defuse high-tension situations
The role involves creating an exceptional member service experience by delivering world-class support and resolving complex financial issues

Job Summary

  • The role involves creating an exceptional member service experience by delivering world-class support and resolving complex financial issues.
  • The Senior Representative acts as a resource for the team, providing technical support and assisting managers with leadership duties.
  • Candidates must demonstrate the ability to build rapport, stay calm under pressure, and identify both spoken and unspoken member needs.

Matching Summary

The role involves creating an exceptional member service experience by delivering world-class support and resolving complex financial issues.

Skills & Requirements

Must-have

  • Previous customer service experience required
  • Six months Member Care Representative experience
  • Ability to defuse high-tension situations
  • Strong knowledge of Microsoft Office and core systems
  • Commitment to one-call resolution

Nice-to-have

  • Call Center or Banking leadership experience
  • Additional training in banking environment
  • Self-motivated and self-managed attitude
  • Optimistic attitude under pressure
  • Collaborative relationship building skills

Key Requirements

  • High School Diploma or equivalent
  • Minimum six months as Member Care Representative 1
  • Proficiency in call skills model
  • Completion of regulatory and compliance training

Work Rights

Not specified

Tailored Resume

Cover Letter