Ninety Acres is seeking a Reservations Sales Agent to provide excellent customer service and manage guest bookings professionally and courteously. The ideal candidate should have experience in customer service, preferably in an upscale hotel setting, and possess strong communication skills
Job Summary
The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking.
This role requires the Agent to take guest reservations in a professional and courteous manner.
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.
Matching Summary
Match Score: 85
Ninety Acres is seeking a Reservations Sales Agent to provide excellent customer service and manage guest bookings professionally and courteously. The ideal candidate should have experience in customer service, preferably in an upscale hotel setting, and possess strong communication skills.
Skills & Requirements
Must-have
excellent customer service
accurate reservation input
answering inbound calls
selling hotel rooms
memorize hotel facilities
Nice-to-have
upselling and yield management
accommodating in-house guest requests
working in an upscale hotel
Key Requirements
High school Diploma or equivalent
Minimum of two (2) years’ experience in a customer service role