Patient Services Coordinator - Sm1

Martha's Vineyard Hospital, Inc.

Oak Bluffs, MA, United States
Base: $20.70 - $42.31phly; bonus/equity: not speci...
Fully remote
Patient demographic and financial information verification
Appointment scheduling and coordination
Check-in and check-out procedures
Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision

Job Summary

  • Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.
  • Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.
  • Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.

Matching Summary

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.

Salary

Base: $20.70 - $42.31/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • Patient demographic and financial information verification
  • Appointment scheduling and coordination
  • Check-in and check-out procedures
  • HIPAA compliance
  • Customer service in a healthcare setting

Nice-to-have

  • Experience in a contact/call center
  • Teamwork and collaboration
  • Handling sensitive information
  • Fast-paced environment adaptability

Key Requirements

  • High School Diploma or Equivalent required
  • 0-1 year customer service experience
  • 0-1 year medical office/healthcare setting experience
  • Epic experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter