Senior Manager, Expert Services

ServiceNow

Remote, United States
Remote
5+ years leadership in professional services
10+ years consulting experience
Experience managing teams of 20+ employees
ServiceNow is seeking a Senior Manager for Expert Services to oversee and guide customer engagement teams in delivering high-quality implementation projects. The ideal candidate will have extensive leadership experience in professional services, particularly with a focus on AI integration and digital transformations

Job Summary

  • This role provides day-to-day guidance to Customer Outcomes engagement staff to ensure timely, high-quality delivery of implementation projects.
  • The successful candidate will manage revenue, cost, and margin for regional delivery implementations while mentoring a team of twenty or more employees.
  • ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Matching Summary

Match Score: 85

ServiceNow is seeking a Senior Manager for Expert Services to oversee and guide customer engagement teams in delivering high-quality implementation projects. The ideal candidate will have extensive leadership experience in professional services, particularly with a focus on AI integration and digital transformations.

Skills & Requirements

Must-have

  • 5+ years leadership in professional services
  • 10+ years consulting experience
  • Experience managing teams of 20+ employees
  • Revenue, cost, and margin management
  • AI integration into work processes
  • Customer governance and escalation handling

Nice-to-have

  • Strong collaboration with partners and sales
  • Mentoring and people development skills
  • Influence on CXO level stakeholders
  • Proactive self-directed initiative
  • Excellent presentation and public speaking

Key Requirements

  • 5+ years leadership experience in professional services
  • 10+ years consulting experience for complex organizations
  • Experience leading teams of 20+ employees
  • Background in PMO, Program Management, or Implementation
  • Ability to travel up to 50%

Work Rights

Not specified

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