Customer Success Analyst Ii - Comercial Food

Inter

Belo Horizonte, Brazil
On-site
Relationship management with restaurant partners
Develop personalized strategies for partner growth
Manage and evolve ai tools for customer service
Inter is looking for a Customer Success Analyst II for their Commercial Food team in Belo Horizonte, Brazil. The ideal candidate will manage relationships with partner restaurants and develop strategies for success through effective communication and innovative solutions

Job Summary

  • Manage the relationship with partner restaurants, ensuring a successful and highly engaging journey.
  • Manage and evolve the use of AI tools applied to customer service, ensuring that flows are optimized and aligned with the area's objectives.
  • Increase the perception of partnership value, connecting purpose and results.

Matching Summary

Match Score: 85

Inter is looking for a Customer Success Analyst II for their Commercial Food team in Belo Horizonte, Brazil. The ideal candidate will manage relationships with partner restaurants and develop strategies for success through effective communication and innovative solutions.

Skills & Requirements

Must-have

  • Relationship management with restaurant partners
  • Develop personalized strategies for partner growth
  • Manage and evolve AI tools for customer service
  • Proactive churn reduction and cancellation reversal
  • Analyze performance metrics and generate insights
  • Intermediate English proficiency

Nice-to-have

  • Digital marketing and campaign automation experience
  • Agile methodologies or project management experience
  • Interest in innovation and digital transformation

Key Requirements

  • Completed higher education in Administration, Communication, Digital Marketing, or related fields
  • Experience in publicly traded companies
  • Intermediate Spanish language skills

Work Rights

Not specified

Tailored Resume

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