Endpoint Management Analyst - Onsite

HP, Inc.

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Endpoint management
Customer support
Software services
** HP, Inc. is seeking an Endpoint Management Analyst to enhance customer experiences by providing tailored installation information and software services across various customer engagements. The role requires a strong technical background and excellent communication skills to address complex customer challenges and support break-fix activities onsite. **

Job Summary

  • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
  • The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
  • The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.

Matching Summary

Match Score: 75

** HP, Inc. is seeking an Endpoint Management Analyst to enhance customer experiences by providing tailored installation information and software services across various customer engagements. The role requires a strong technical background and excellent communication skills to address complex customer challenges and support break-fix activities onsite. **

Skills & Requirements

Must-have

  • Endpoint Management
  • Customer Support
  • Software Services
  • Site Support
  • Proactive Monitoring

Nice-to-have

  • Process Improvement
  • Team Mentoring
  • Cross-functional Initiatives
  • Digital Fluency
  • Customer Centricity

Key Requirements

  • 6-8 years related work experience
  • High School Diploma/GED or commensurate experience
  • Experience in HP products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter