On Site Level 2 Support Engineer

Warranty Solutions

Not specified; not specified; competitive medical,...
Hybrid
Windows 11 support experience
Microsoft 365 administration skills
Active directory troubleshooting
This role serves as the primary on-site escalation point between Level 1 support and engineering teams for advanced technical issues

Job Summary

  • This role serves as the primary on-site escalation point between Level 1 support and engineering teams for advanced technical issues.
  • The position requires strong hands-on skills in deploying Windows 11 devices, managing Microsoft 365 services, and supporting critical business applications like Vertafore IMS.
  • Candidates will deliver white-glove support to executives while mentoring Level 1 technicians and contributing to service desk improvement initiatives.

Matching Summary

This role serves as the primary on-site escalation point between Level 1 support and engineering teams for advanced technical issues.

Salary

Not specified; Not specified; Competitive Medical, Dental, Vision, Disability, Life insurance; 401k with Company Match; Generous Paid Vacation; Paid Holidays

Skills & Requirements

Must-have

  • Windows 11 support experience
  • Microsoft 365 administration skills
  • Active Directory troubleshooting
  • Hardware imaging and deployment
  • ServiceNow ITSM tool usage

Nice-to-have

  • Vertafore IMS application knowledge
  • QuickBooks software familiarity
  • Intune and Autopilot expertise
  • ITIL Foundation certification
  • Insurance industry background

Key Requirements

  • 3-5 years of IT support or Service Desk Level 2 experience
  • Strong working knowledge of Windows 11 and Microsoft 365
  • Experience with Active Directory and Entra ID management

Work Rights

Not specified

Tailored Resume

Cover Letter