This position will be responsible for providing comprehensive support to clients and the technical team in the field, ensuring an efficient, proactive service experience aligned with company quality standards
Job Summary
This position will be responsible for providing comprehensive support to clients and the technical team in the field, ensuring an efficient, proactive service experience aligned with company quality standards.
Key responsibilities include managing remote attention for new accounts, coordinating post-sales technical visits, and assisting the technical team in the field with analysis, quotations, scheduling, and closing visits.
The role emphasizes a 'one contact, one solution' approach to promote customer satisfaction and requires adherence to defined company processes, methodologies, protocols, and technical manuals.
Matching Summary
This position will be responsible for providing comprehensive support to clients and the technical team in the field, ensuring an efficient, proactive service experience aligned with company quality standards.
Skills & Requirements
Must-have
Remote customer account management
Technical field visit coordination
Resolving technical team requests
Proactive customer satisfaction management
Adherence to company protocols
Nice-to-have
Experience in security or technology
Continuous learning and development
Commitment to safety and quality
Key Requirements
Experience in customer service, technical support, or service coordination
Proficiency with technological tools and management systems
Effective communication, customer orientation, and problem-solving skills
Ability to work under procedures and quality standards