Enterprise Support Engineer

Planetscale

Remote
Us $120,000 - $200,000; not specified; not specifi...
Remote
Enterprise customer support
Database internals and performance tuning
Kubernetes working knowledge
You will advise and handle support requests from enterprise customers on the PlanetScale platform

Job Summary

  • You will advise and handle support requests from enterprise customers on the PlanetScale platform.
  • You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
  • You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.

Matching Summary

You will advise and handle support requests from enterprise customers on the PlanetScale platform.

Salary

US $120,000 - $200,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Enterprise customer support
  • Database internals and performance tuning
  • Kubernetes working knowledge
  • Customer communication skills

Nice-to-have

  • Debugging unfamiliar code
  • Independent operation with help seeking
  • Working under pressure
  • Open-source contributions

Key Requirements

  • Experience supporting production databases
  • Experience with PostgreSQL and MySQL
  • Working knowledge of Kubernetes
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter