Troubleshooter Assistant Engineer, Non Kone Equipment

KONE Oyj

Singapore, Singapore
Fully remote
Remote technical support
24/7 connected services analytics
Log all cases to thd tool
KONE Oyj is seeking a Troubleshooter Assistant Engineer to provide remote technical support for maintenance technicians and contribute to the operational excellence of non-KONE equipment. The role emphasizes customer service, teamwork, and adherence to safety protocols while offering career growth and a supportive work environment

Job Summary

  • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
  • KONE moves two billion people every day and is a global leader in the elevator and escalator industry.
  • You are surrounded by fun colleagues and a lively working environment with great and open-minded leaders.

Matching Summary

Match Score: 85

KONE Oyj is seeking a Troubleshooter Assistant Engineer to provide remote technical support for maintenance technicians and contribute to the operational excellence of non-KONE equipment. The role emphasizes customer service, teamwork, and adherence to safety protocols while offering career growth and a supportive work environment.

Skills & Requirements

Must-have

  • Remote technical support
  • 24/7 Connected Services analytics
  • Log all cases to THD tool
  • Create knowledge base articles
  • KONE safety requirements
  • Monitor team performance and KPI/SLA

Nice-to-have

  • Teamwork and collaborative culture
  • Innovative and lively working environment
  • Open-minded leaders
  • Customer service mindset

Key Requirements

  • Diploma in Engineering or relevant field
  • IT literacy
  • Willing to travel
  • Flexibility

Work Rights

Not specified

Tailored Resume

Cover Letter