Capgemini Invent - Ai-enabled Contact Center Transformation Manager

Capgemini

Chicago, IL, US
Base: $127,500.00 - $249,350.00; bonus/equity: var...
On-site
Conversational ai architectures
Data enablement for ai
Integration of ai technologies
Capgemini Invent's Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation

Job Summary

  • Capgemini Invent's Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation.
  • As a senior consultant you will lead technical workstreams that enable AI-driven contact center capabilities including conversational AI, agent assist, and intelligent service automation.
  • Your responsibilities will include designing AI-enabled service capabilities, enabling knowledge and data foundations required for conversational AI, and supporting the deployment of intelligent service technologies across voice and digital channels.

Matching Summary

Capgemini Invent's Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation.

Salary

Base: $127,500.00 - $249,350.00; Bonus/Equity: Variable incentives, bonuses, or commissions; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • Conversational AI architectures
  • Data enablement for AI
  • Integration of AI technologies
  • AI-driven contact center capabilities
  • Generative AI concepts

Nice-to-have

  • Curious and adaptable mindset
  • AI-first service models
  • Responsible AI principles
  • Client-facing technical discussions

Key Requirements

  • 7-10 years of experience
  • Hands-on implementing conversational AI
  • Familiarity with leading platforms
  • Advanced degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter