Chef De Groupe Opérations

Europcar Mobility Group

France
Base: fixed + attractive monthly variable; bonus/e...
Remote
Customer experience excellence
Team performance management
Operational reporting
Europcar Mobility Group is seeking a Chef De Groupe Opérations (CGO) to manage frontline teams and ensure exceptional customer service. The ideal candidate will have solid management experience and a customer-oriented mindset, with an emphasis on teamwork and performance metrics

Job Summary

  • As a Chef de Groupe des Opérations (CGO), you will be a true intermediate manager of Front Office teams reporting to your Agency Manager.
  • Your main responsibilities will include animating and managing Commercial Advisor teams by monitoring performance indicators, ensuring customer reception according to Europcar standards, and managing team schedules.
  • Europcar offers an innovative training program, prioritizes customer relationships, values teamwork through collective bonuses, rewards individual performance with attractive variable pay and regular challenges, and promotes internal advancement.

Matching Summary

Match Score: 85

Europcar Mobility Group is seeking a Chef De Groupe Opérations (CGO) to manage frontline teams and ensure exceptional customer service. The ideal candidate will have solid management experience and a customer-oriented mindset, with an emphasis on teamwork and performance metrics.

Salary

Base: Fixed + attractive monthly variable; Bonus/Equity: End-of-year bonus + station bonus; Benefits: Meal vouchers and health insurance

Skills & Requirements

Must-have

  • Customer experience excellence
  • Team performance management
  • Operational reporting

Nice-to-have

  • Customer relationship focus
  • Teamwork and collaboration
  • Adaptability and curiosity

Key Requirements

  • Solid first experience in team management
  • Fluent English
  • Driving license B

Work Rights

Not specified

Tailored Resume

Cover Letter