Base: usd$95,000-115,000pyear; bonus/equity: not s...
Iot security camera systems troubleshooting
Home wi-fi and cloud connectivity support
Log analysis with splunk or datadog
Arlo is seeking a Technical Support Engineer to serve as the primary liaison between the company and strategic partners
Job Summary
Arlo is seeking a Technical Support Engineer to serve as the primary liaison between the company and strategic partners.
The role focuses on managing escalated technical issues, building strong support relationships, and ensuring partner teams have necessary resources.
This is a high-touch technical support role focused on issue resolution, partner enablement, and relationship management with partner Technical Support teams.
Matching Summary
Arlo is seeking a Technical Support Engineer to serve as the primary liaison between the company and strategic partners.
Salary
Base: USD$95,000-115,000/year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
IoT security camera systems troubleshooting
Home Wi-Fi and cloud connectivity support
Log analysis with Splunk or Datadog
Partner escalation management
Networking concepts NAT DNS port forwarding
Nice-to-have
Smart home platform integration Alexa Google Home
Video streaming protocols HLS RTSP WebRTC
Python or Bash scripting for log parsing
API troubleshooting REST APIs OAuth flows
Experience conducting technical training sessions
Key Requirements
3+ years in partner engineering or senior technical support
Degree in Computer Science, Engineering, or related field