Client Care Representative | Clinical Administration | Ft - Warwick

Sonova Group

Warwick, QLD, Australia
Base: competitive remuneration pyckage; bonus/equi...
On-site
Face to face customer service
Administrative support
Clinic operations management
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role

Job Summary

  • You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.
  • Welcoming our clients and managing their experience for optimal outcomes, Scheduling and confirming appointments for our clients, Providing administrative support to our Clinicians (Audiologists/Audiometrists).
  • Competitive remuneration package including base salary plus monthly performance bonuses, Salary packaging options, Uniform Allowance, Paid Parental Leave, Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.

Matching Summary

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.

Salary

Base: Competitive remuneration package; Bonus/Equity: monthly performance bonuses; Benefits: Salary packaging options, Uniform Allowance, Paid Parental Leave, discounts, employee discounts on Sonova Products, Online Wellbeing Centre & EAP, LinkedIn Learning Platform

Skills & Requirements

Must-have

  • face to face customer service
  • administrative support
  • clinic operations management
  • client billing and payments
  • managing clinic phone line
  • active listening skills

Nice-to-have

  • passion for client experience
  • resilience and self-motivation
  • interest in hearing aid technology
  • people-centered culture
  • eager to grow with us

Key Requirements

  • Prior experience in customer service/administration
  • Intermediate computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter