We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients
Job Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
Matching Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
Skills & Requirements
Must-have
Technical Project Management
SaaS product implementation
Enterprise client SAAS experience
Global environment experience
Resolving complex client issues
Translating business needs to requirements
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
HR Tech industry knowledge
Familiarity with SQL/NoSQL databases
Familiarity with JIRA & Confluence
Key Requirements
+3 years experience as a team lead
+4 years hands-on SAAS implementation experience
Experience in SAAS company selling to enterprise clients
Ability to work with clients to resolve complex issues
Strong analytical skills
Process-focused with strong problem-solving ability