Customer Service Manager - Nights (multifamily Uk)
Greystar Australia Pty Ltd
United Kingdom
Strong customer service experience in residential or hospitality
Ability to work autonomously during night shifts
Proficiency in microsoft office and property management systems
The Night Manager serves as the primary out-of-hours contact for residents, ensuring operational continuity and safety during overnight periods
Job Summary
The Night Manager serves as the primary out-of-hours contact for residents, ensuring operational continuity and safety during overnight periods.
This role requires conducting nightly walkthroughs, managing security incidents, and maintaining positive relationships with local authorities and emergency services.
Candidates must demonstrate a flexible approach to work, including handling late check-ins, minor maintenance troubleshooting, and capturing overnight feedback for the day team.
Matching Summary
The Night Manager serves as the primary out-of-hours contact for residents, ensuring operational continuity and safety during overnight periods.
Skills & Requirements
Must-have
Strong customer service experience in residential or hospitality
Ability to work autonomously during night shifts
Proficiency in Microsoft Office and property management systems
Knowledge of UK Health and Safety regulations
Excellent communication and problem-solving skills
Nice-to-have
IOSH or NEBOSH certification in health and safety
SIA licence for lawful security intervention
First Aid at Work and Fire Safety Awareness training
Cultural awareness and adaptability in communication
Experience with Dayforce geofencing systems
Key Requirements
UK Health and Safety knowledge (IOSH/NEBOSH desirable)