Job Summary

• You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery.
• Enforce standard program and company policies, procedures, and adherence to the Yomojo Operations Manual.
• At Yomojo, we’re committed to delivering outstanding customer service with a focus on simplicity, innovation, and teamwork.

Matching Summary

Skills & Requirements

Key Requirements

• Minimum two years of college-level education
• Recent Australian Telecommunications industry experience
• Demonstrable leadership skills
• Strong people development and coaching capabilities
• Excellent written and spoken English communication skills
• High attention to detail
• Proficiency in Microsoft Excel, Word, and PowerPoint

Work Rights