Analyste Systèmes – Genesys, Téléphonie Et Ccc

Intact Financial Corporation

Base: $64,100 - $78,300 annually; bonus: up to 7.5...
Hybrid
Genesys ccaas solution experience
Cloud-based telephony infrastructure support
Incident management and change control procedures
The role involves acting as a technical advisor to users while ensuring the integrity of Genesys cloud telephony operations

Job Summary

  • The role involves acting as a technical advisor to users while ensuring the integrity of Genesys cloud telephony operations.
  • Employees benefit from a hybrid work model, up to 12% salary contribution to savings plans, and a defined benefit pension plan.
  • The position requires maintaining excellent working relationships across departments and contributing to the creation of user reference manuals.

Matching Summary

The role involves acting as a technical advisor to users while ensuring the integrity of Genesys cloud telephony operations.

Salary

Base: $64,100 - $78,300 annually; Bonus: Up to 7.5% target with potential double payout; Benefits: Hybrid work, wellness account, share plan, defined benefit pension

Skills & Requirements

Must-have

  • Genesys CCaaS solution experience
  • Cloud-based telephony infrastructure support
  • Incident management and change control procedures
  • Bilingual French and English communication
  • Database systems understanding

Nice-to-have

  • JIRA and Confluence documentation skills
  • Team training and knowledge transfer abilities
  • Strong organizational and multi-tasking capabilities
  • Collaborative cross-departmental relationship building

Key Requirements

  • Minimum 1 year experience in Contact Center solutions (CCaaS/Genesys)
  • University or college diploma in a relevant field
  • Valid authorization to work in Canada required

Work Rights

Must have valid authorization to work in Canada

Tailored Resume

Cover Letter