Service Delivery Manager

Western Union, LLC

Denver, CO, United States
Base: $164,112 - $183,300 py; bonus/equity: short-...
Hybrid
Establish production runs
Job scheduling and release management
Problem identification and resolution
Establish production runs, ensuring appropriate job control language, run documentation, and data files are available

Job Summary

  • Establish production runs, ensuring appropriate job control language, run documentation, and data files are available.
  • Contribute to the continuous readiness initiative by assessing the component/application-wise current load and working towards stability.
  • Collaborate with employees/vendors resources by coaching, setting the bar high, communicating job expectations, and appraising performance periodically.

Matching Summary

Establish production runs, ensuring appropriate job control language, run documentation, and data files are available.

Salary

Base: $164,112 - $183,300 per year; Bonus/Equity: Short-term and long-term incentives; Benefits: Multiple health insurance options, accident and life insurance, development platforms

Skills & Requirements

Must-have

  • Establish production runs
  • Job scheduling and release management
  • Problem identification and resolution
  • Impact analysis for data processing
  • Communicate operations status
  • Facilitate preventive maintenance
  • Yearly DR drill execution

Nice-to-have

  • Continuous readiness initiatives
  • Cross-functional team assistance
  • Develop strong communication
  • Coaching and performance appraisal
  • Set the bar high

Key Requirements

  • Bachelor's degree or equivalent
  • 5 years of experience as Information Analyst/Systems Administrator
  • 5 years SQL, MySQL, PostgresSQL, HTML, REST APIs, IDEs
  • 5 years Kanban environments
  • 5 years Java coding, debugging, testing
  • 3 years Ansible
  • 3 years Git and platforms
  • 2 years IT policy definition
  • 2 years change impact analysis
  • 2 years job control language and mainframe systems
  • 2 years OOP fundamentals
  • 1 year working with product managers, designers, QA
  • 1 year tackling complex bugs

Work Rights

Not specified

Tailored Resume

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