Duty Manager - Soft

JLL

Navi Mumbai, MH, India
**
Helpdesk and mailroom operations management
Security muster and deployment oversight
Housekeeping quality assurance and snag reporting
** JLL is seeking a Duty Manager for their Navi Mumbai location to oversee various operational aspects, including helpdesk, front office, security, housekeeping, and cafeteria operations. The ideal candidate will have strong management skills and experience in facility operations, ensuring high standards of service and responding to issues promptly. **

Job Summary

  • The role empowers the Duty Manager to shape a brighter future by combining world-class services, advisory, and technology for clients.
  • Responsibilities include managing escalated issues across helpdesk, front office, security, housekeeping, and cafeteria operations during shifts.
  • The position requires adherence to Accenture policies, SLAs, and KPIs while coordinating with engineering and events teams for VIP visits.

Matching Summary

Match Score: 75

** JLL is seeking a Duty Manager for their Navi Mumbai location to oversee various operational aspects, including helpdesk, front office, security, housekeeping, and cafeteria operations. The ideal candidate will have strong management skills and experience in facility operations, ensuring high standards of service and responding to issues promptly. **

Skills & Requirements

Must-have

  • Helpdesk and mailroom operations management
  • Security muster and deployment oversight
  • Housekeeping quality assurance and snag reporting
  • Cafeteria hygiene and vendor performance monitoring
  • Shift briefing and staff grooming standards
  • Emergency response and crisis management
  • ISO audit and documentation compliance

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to adapt to new initiatives quickly
  • Experience with facility walk-around maps
  • Proficiency in SMDRS and VMT tools
  • Leadership in training team members on ethics

Key Requirements

  • Knowledge of ISO internal and external audits
  • Familiarity with VMT, IMT, and Site Ops tools
  • Understanding of BCP and work permit processes
  • Experience managing vendor performance matrices
  • Ability to conduct random kitchen and site audits

Work Rights

Not specified

Tailored Resume

Cover Letter