Business System Analyst - Gtas

Amex GBT

Mexico
**
3-4 years technical application support experience
Troubleshooting multi-tiered web-based architectures
Proficiency in xml, apis, web services, .net framework
** Amex GBT is seeking a Business System Analyst to provide Level 2 technical support for travel booking applications and related services. The ideal candidate should have a background in technical application support within the travel industry, along with strong problem-solving skills and a collaborative mindset. **

Job Summary

  • Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good.
  • The role involves providing Level 2 technical support for AMEX GBT Travel booking applications and managing critical incident resolution.
  • Employees enjoy flexible benefits tailored to their country, travel perks, and access to over 20,000 learning courses.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Business System Analyst to provide Level 2 technical support for travel booking applications and related services. The ideal candidate should have a background in technical application support within the travel industry, along with strong problem-solving skills and a collaborative mindset. **

Skills & Requirements

Must-have

  • 3-4 years technical application support experience
  • Troubleshooting multi-tiered web-based architectures
  • Proficiency in XML, APIs, Web services, .NET Framework
  • Experience with SQL queries and log analysis tools
  • Hands-on experience with ticketing systems like ServiceNow

Nice-to-have

  • Experience in Travel Management Company (TMC) environment
  • Strong written and verbal communication skills
  • Ability to work in fast-paced global virtual teams
  • Flexibility to work 24x7 rotational shifts
  • High personal accountability and time management

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 3 to 4+ years of technical application support experience
  • Location: Mexico

Work Rights

Not specified

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