Fire Service Coordinator

Johnson Controls OpenBlue

Base: $25-33ph; bonus/equity: not specified; benef...
Hybrid
Customer service request coordination
Technician scheduling and dispatch
Customer communication and follow-up
Under general supervision, coordinates customer service requests from initiation to service completion, maximizing technical resource productivity and profitability

Job Summary

  • Under general supervision, coordinates customer service requests from initiation to service completion, maximizing technical resource productivity and profitability.
  • Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
  • We offer competitive starting pay, paid training, tuition reimbursement, global advancement opportunities, and a comprehensive benefits package.

Matching Summary

Under general supervision, coordinates customer service requests from initiation to service completion, maximizing technical resource productivity and profitability.

Salary

Base: $25-33/hour; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • Customer service request coordination
  • Technician scheduling and dispatch
  • Customer communication and follow-up
  • Daily service request reconciliation
  • Maintain customer account information

Nice-to-have

  • Collaborative team environment
  • Customer satisfaction focus
  • Cost-effective solutions
  • Long-term customer relationships

Key Requirements

  • Associate's degree preferred, high school diploma or equivalent required
  • 2-4 years of service industry experience
  • Ability to perform work independently
  • Strong organizational and attention to detail skills
  • Strong interpersonal skills
  • Ability to handle a large and diverse number of projects
  • Prioritize work activities based upon financial impact

Work Rights

Not specified

Tailored Resume

Cover Letter