Service Delivery Director, Digital Workplace Solution

PCCW SOLUTIONS INSYS PTE. LTD.

Singapore, Singapore
Not specified
Servicenow itsm expertise
Tanium dex platform knowledge
Itil v4 framework mastery
PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Director for its Digital Workplace Solution division in Singapore. The role focuses on leading the delivery of digital workplace solutions while ensuring client satisfaction and operational efficiency, requiring strong leadership, technical expertise, and a deep understanding of digital transformation

Job Summary

  • The Service Delivery Director leads the successful delivery of digital workplace solutions for diverse public and private sector clients while ensuring strict adherence to SLAs and XLAs.
  • This role requires deep technical expertise in ServiceNow, Tanium DEX, and AI-driven operations to optimize efficiency and enhance the end-user experience across all digital channels.
  • Candidates will be responsible for defining KPIs, driving digital transformation initiatives, and fostering a culture of innovation through AIOps and automation strategies.

Matching Summary

Match Score: 85

PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Director for its Digital Workplace Solution division in Singapore. The role focuses on leading the delivery of digital workplace solutions while ensuring client satisfaction and operational efficiency, requiring strong leadership, technical expertise, and a deep understanding of digital transformation.

Skills & Requirements

Must-have

  • ServiceNow ITSM expertise
  • Tanium DEX platform knowledge
  • ITIL v4 framework mastery
  • AIOps strategy implementation
  • Digital Employee Experience management
  • Cloud infrastructure oversight

Nice-to-have

  • AI-driven service innovation
  • Strong stakeholder relationship building
  • Cross-functional team mentorship
  • Continuous improvement culture
  • Strategic budget management skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 10+ years progressive IT service delivery experience
  • 5+ years in a leadership role
  • ITIL v4 Foundation certification (required)
  • Experience with public and private sector clients

Work Rights

Not specified

Tailored Resume

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