Mitarbeiter Kundenhotline (m/w/d)

Johnson Controls Inc

Ratingen, North Rhine-Westphalia, Germany
Performance-based + market-conform; not specified;...
Not specified (assumed to be on-site due to the nature of the role).
Excellent german language skills in writing and speaking
Proficiency with pc and ms office programs
Willingness to work shift and on-call duties
Johnson Controls Inc. is seeking a Mitarbeiter Kundenhotline (Customer Hotline Employee) in Ratingen, Germany. The role involves providing customer support via phone and email, requiring strong communication skills and a customer-oriented approach

Job Summary

  • You serve as the primary point of contact for customers and technicians, handling inquiries via phone and email.
  • The role acts as a crucial interface between clients and technicians to ensure smooth operational workflows.
  • Employees benefit from comprehensive professional training, 30 days of vacation, and access to corporate benefits.

Matching Summary

Match Score: 85

Johnson Controls Inc. is seeking a Mitarbeiter Kundenhotline (Customer Hotline Employee) in Ratingen, Germany. The role involves providing customer support via phone and email, requiring strong communication skills and a customer-oriented approach.

Salary

Performance-based and market-conform; Not specified; Benefits include free parking, company bike leasing, and 24/7 accident insurance

Skills & Requirements

Must-have

  • Excellent German language skills in writing and speaking
  • Proficiency with PC and MS Office programs
  • Willingness to work shift and on-call duties

Nice-to-have

  • Previous customer service experience preferred
  • Ability to remain calm under stressful situations
  • Strong team player attitude

Key Requirements

  • Completed commercial training or willingness to transition into customer care
  • First-hand experience in customer service is ideal
  • Availability for shift work and standby services

Work Rights

Not specified

Tailored Resume

Cover Letter