Job Summary

• This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale.
• You’ll partner closely with senior leaders across 1LoD and 2LoD, guiding teams through ambiguity, resolving critical dependencies, and ensuring our approach is fully aligned with regulatory expectations and ING’s customer promise.
• ING is a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, offering discounted health insurance, an additional rest day, and an IMPACT day for volunteering.

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Skills & Requirements

Key Requirements

• 18 months fixed term contract
• senior program leader experience
• financial services experience
• retail banking operations understanding
• regulatory obligations RG277 understanding
• risk management understanding
• exceptional stakeholder and communication skills
• analytical thinker with high attention to detail
• customer centric mindset

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