Customer Response Specialist

LivePerson

Remote, United States
Not specified; not specified; health: medical dent...
Remote
3+ years technical support experience
Html and css knowledge required
Rest/soap api troubleshooting skills
LivePerson is seeking a Customer Response Specialist to provide exceptional customer service by addressing inquiries through various communication channels. The role requires strong technical skills and a commitment to customer satisfaction, with an emphasis on collaboration and effective problem-solving

Job Summary

  • The role involves promptly addressing customer inquiries via phone, email, and web messaging while resolving issues efficiently.
  • Candidates must collaborate closely with the Network Operations Center and Engineering teams to manage incidents and resolve complex issues.
  • The company offers comprehensive benefits including health coverage, 28 vacation days, tuition reimbursement, and food vouchers.

Matching Summary

Match Score: 85

LivePerson is seeking a Customer Response Specialist to provide exceptional customer service by addressing inquiries through various communication channels. The role requires strong technical skills and a commitment to customer satisfaction, with an emphasis on collaboration and effective problem-solving.

Salary

Not specified; Not specified; Health: medical dental vision; Time away: 28 vacation days; Development: tuition reimbursement; Additional: Food Vouchers; Multisport card

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • HTML and CSS knowledge required
  • REST/SOAP API troubleshooting skills
  • Networking knowledge IP firewalls
  • Browser dev tools for diagnostics
  • Shift work availability 24x7

Nice-to-have

  • SQL query writing ability
  • JavaScript troubleshooting experience
  • Prior leadership role experience
  • Proactive analytical mindset
  • Strong empathy and soft skills

Key Requirements

  • 3+ years in technical support role
  • Excellent English communication skills
  • Hands-on front and backend application support
  • Willingness to work nights weekends holidays

Work Rights

Not specified

Tailored Resume

Cover Letter