Digiops - Customer Specialist

Octopusenergy

Remote
Remote (with some office visits)
Digital customer specialist
Email and online chat support
Out-of-hour coverage
Octopus Energy is seeking a Digital Customer Specialist for its Electroverse operations team, focusing on enhancing customer interactions related to electric vehicle charging. This remote position involves providing support, primarily during evening and weekend hours, to ensure customer satisfaction as the company expands its eMobility services

Job Summary

  • We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future.
  • You’ll speak to our customers over email and online chat.
  • This is a remote role (with some office visits) helping us offer out-of-hour coverage to our customers who charge up on Electroverse in the evenings and weekends - flexibility is key!

Matching Summary

Match Score: 85

Octopus Energy is seeking a Digital Customer Specialist for its Electroverse operations team, focusing on enhancing customer interactions related to electric vehicle charging. This remote position involves providing support, primarily during evening and weekend hours, to ensure customer satisfaction as the company expands its eMobility services.

Skills & Requirements

Must-have

  • Digital Customer Specialist
  • Email and online chat support
  • Out-of-hour coverage
  • Evening and weekend availability

Nice-to-have

  • Smart and simple EV ownership
  • Global eMobility player
  • Integrated charging experiences

Key Requirements

  • 37.5hrs a week
  • Core hours 7 pm - 10 pm
  • One full day at the weekend

Work Rights

Not specified

Tailored Resume

Cover Letter