Operational Navigator Norwich, United Kingdom £12.71 Per Hour + Enhancements For Unsociable Hours Permanent Apply By 3 May, 2026 Posted On 16 April, 2026

Integrated Care Ltd

Norwich, United Kingdom
Base: £12.71 ph; bonus/equity: not specified; bene...
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Professional telephone support skills
Accurate information recording
Patient queue management
** Integrated Care Ltd is seeking an Operational Navigator in Norwich, UK, to provide professional telephone support in a dynamic healthcare environment. The role requires strong communication skills and the ability to handle high workloads, with a focus on patient care and operational efficiency. **

Job Summary

  • This role involves providing professional telephone support to colleagues and patients while managing patient queues efficiently.
  • The company is a leading not-for-profit social enterprise committed to improving access to health and social care for over six million people.
  • Employees receive enhanced benefits including NHS Pension Scheme eligibility, additional annual leave, and free membership to discount platforms.

Matching Summary

Match Score: 75

** Integrated Care Ltd is seeking an Operational Navigator in Norwich, UK, to provide professional telephone support in a dynamic healthcare environment. The role requires strong communication skills and the ability to handle high workloads, with a focus on patient care and operational efficiency. **

Salary

Base: £12.71 per hour; Bonus/Equity: Not specified; Benefits: Enhanced bank holiday rates, NHS Pension Scheme, additional annual leave

Skills & Requirements

Must-have

  • Professional telephone support skills
  • Accurate information recording
  • Patient queue management
  • Calm under pressure ability
  • GCSE English & Maths or equivalent

Nice-to-have

  • Empathetic and tactful communication
  • Contact centre experience
  • Urgent care background
  • Flexible and self-motivated attitude
  • Inclusive environment collaboration

Key Requirements

  • GCSE English & Maths qualification
  • Proof of eligibility to work in the UK
  • Satisfactory enhanced DBS disclosure
  • References required

Work Rights

Must have proof of eligibility to work in the UK

Tailored Resume

Cover Letter