Service Administrator / Dispatcher

Johnson Controls OpenBlue

Base: $28.85 - $39.90; bonus/equity: not specified...
Fully remote
Scheduling and optimization of service work
Customer commitments for service delivery
Emergency dispatching of technicians
Partnering effectively with the service team, this position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met

Job Summary

  • Partnering effectively with the service team, this position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met.
  • The role involves scheduling and dispatching the field labor force to meet customer requests, handling emergency dispatches, and performing long-term planning for even distribution.
  • Johnson Controls offers a competitive salary, comprehensive benefits available day one, extensive training opportunities, and an empowering company culture.

Matching Summary

Partnering effectively with the service team, this position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met.

Salary

Base: $28.85 - $39.90; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Scheduling and optimization of service work
  • Customer commitments for service delivery
  • Emergency dispatching of technicians
  • Monitor technician activity and reporting
  • Communicate status changes to customers
  • Parts ordering and PO creation support
  • Assisting with A/R functions

Nice-to-have

  • Empowering company culture
  • Meaningful work projects
  • Learning opportunities
  • Collaborative team environment

Key Requirements

  • 5+ years of business-to-business customer service
  • Fleet scheduler, service coordinator, or relative experience
  • High school diploma or equivalent
  • Ability to perform work independently
  • Strong organizational and attention to detail skills
  • Strong interpersonal skills
  • Ability to simultaneously handle large and diverse number of projects
  • Prioritize work activities based on financial impact
  • Able to influence diverse teams
  • Demonstrated skills in Excel and Word

Work Rights

Not specified

Tailored Resume

Cover Letter