Analista Help Desk

ticketmaster.se

Onsite
Troubleshooting hardware and software
Support windows, mac, android, ios
Active directory and vpns
The Corporate IT team ensures operational continuity of platforms, applications, and technological infrastructure, serving as the first point of contact for incident resolution and user support

Job Summary

  • The Corporate IT team ensures operational continuity of platforms, applications, and technological infrastructure, serving as the first point of contact for incident resolution and user support.
  • As a Help Desk Analyst, you will provide specialized technical support, manage key technological services, and ensure the optimal functioning of Ticketmaster and OCESA's information and security systems.
  • Ticketmaster, part of Live Nation Entertainment, is dedicated to connecting people with live events and fosters an inspiring, diverse culture with a strong emphasis on values like reliability, teamwork, integrity, and belonging.

Matching Summary

The Corporate IT team ensures operational continuity of platforms, applications, and technological infrastructure, serving as the first point of contact for incident resolution and user support.

Skills & Requirements

Must-have

  • Troubleshooting hardware and software
  • Support Windows, Mac, Android, iOS
  • Active Directory and VPNs
  • Ticket tracking tools
  • ITIL incident escalation

Nice-to-have

  • Customer-oriented experience
  • Integrity and adherence to standards
  • Logical and analytical problem-solving
  • Adaptability to change
  • Motivation for continuous learning

Key Requirements

  • 3+ years of experience
  • Degree in Systems or related field
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter