Associate Manager, Collections (bilingual En/fr)

Royal Bank of Canada

Burlington, Ontario, Canada
Base: not specified; bonus/equity: bonuses + stock...
Bilingualism in english and french
Client financial concerns resolution
Negotiation of payment plans
You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need

Job Summary

  • You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need.
  • This role requires 4 days in-office at our Burlington location and involves managing delinquent accounts, negotiating payment plans, and coordinating equipment recovery.
  • We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, excellent career development opportunities, and a dynamic, collaborative team environment.

Matching Summary

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need.

Salary

Base: Not specified; Bonus/Equity: Bonuses and stock where applicable; Benefits: Flexible benefits and comprehensive Total Rewards Program

Skills & Requirements

Must-have

  • Bilingualism in English and French
  • Client financial concerns resolution
  • Negotiation of payment plans
  • Equipment recovery coordination
  • Strong communication skills
  • Organizational and time-management skills
  • Ability to work independently and in teams

Nice-to-have

  • Customer service experience
  • Experience in equipment leasing industry
  • Passion for client experience
  • Problem resolution skills
  • Ability to build rapport
  • Curiosity to help clients

Key Requirements

  • Bilingual English and French required
  • Proven interpersonal and communication skills
  • Experience in client problem resolution
  • Full time availability with 37.5 hours/week

Work Rights

Not specified

Tailored Resume

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