Director, Global Operations Transformation

Bristol Myers Squibb

Tampa, FL, United States
Base: $174,080 - $210,944; bonus/equity: + incenti...
On-site
Hr operations delivery
Customer support operations
Automation, ai, and data
Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead a high-performing HR operations team in Tampa, Florida. The role emphasizes strategic HR delivery, operational excellence, and a customer-centric approach, with a focus on leveraging technology and innovation

Job Summary

  • As the Director, Global Operations Transformation in People Services, you will play a key strategic role in driving the development and execution of HR operations delivery to the organization.
  • Champion a transformation agenda that uses automation, AI, and data to improve resolution times, self-service adoption, and overall customer satisfaction.
  • Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.

Matching Summary

Match Score: 85

Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead a high-performing HR operations team in Tampa, Florida. The role emphasizes strategic HR delivery, operational excellence, and a customer-centric approach, with a focus on leveraging technology and innovation.

Salary

Base: $174,080 - $210,944; Bonus/Equity: Additional incentive cash and stock opportunities may be available; Benefits: Health Coverage, Wellbeing Support, Financial Well-being and Protection, Work-life benefits

Skills & Requirements

Must-have

  • HR operations delivery
  • customer support operations
  • automation, AI, and data
  • digital thinking and rapid experimentation
  • data-informed roadmaps and KPIs
  • global teams
  • HR transformation projects
  • HR technology solutions
  • use of AI in day-to-day work

Nice-to-have

  • customer empathy
  • customer success metrics
  • culture of excellence
  • continuous learning
  • cross-functional teams
  • matrix environment

Key Requirements

  • Bachelor’s degree or equivalent
  • 10+ years of experience in HR operations, shared services, or HR management
  • 3-5 years people manager experience
  • 3-5 years experience with global teams
  • Strong background in leading HR transformation projects
  • Deep knowledge of Customer Service management principles
  • Expertise in HR technology solutions
  • Analytical mindset
  • Strong interpersonal and communication skills

Work Rights

Not specified

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