Call Center Training And Quality Assurance Specialist

Neighborly

Irving, TX, US
Hybrid (3 days in-office, 2 days remote)
5 years of training experience
Call center environment experience
Strong customer service skills
Neighborly is seeking a Call Center Training and Quality Assurance Specialist to develop and deliver training programs for call center agents, ensuring they understand company values and customer service standards. The position requires a hybrid work schedule and offers competitive pay along with various benefits

Job Summary

  • As a Training and Quality Assurance Specialist, you will ensure that new call center agents understand the company's values and customer service standards.
  • You will develop training modules and monitor the performance of call center agents to enhance their skills.
  • The role offers a hybrid work schedule and competitive pay commensurate with experience.

Matching Summary

Match Score: 85

Neighborly is seeking a Call Center Training and Quality Assurance Specialist to develop and deliver training programs for call center agents, ensuring they understand company values and customer service standards. The position requires a hybrid work schedule and offers competitive pay along with various benefits.

Skills & Requirements

Must-have

  • 5 years of training experience
  • call center environment experience
  • strong customer service skills

Nice-to-have

  • experience in home services
  • ability to manage multiple projects
  • sense of humor

Key Requirements

  • Bachelor's degree in related field
  • proficiency in training methodologies
  • excellent communication skills

Work Rights

Not specified

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