[innovative Medicine] Associate Director, Platform & Channels, Customer Experience Dept., Commercial Excellence

Johnson & Johnson UK

Chiyoda, Japan
Hybrid
Crm platform management
Web portal operations
Email and webinar strategy
The Associate Director, Platform & Channels leads a team responsible for the operation, optimization and strategic evolution of owned and operated digital platforms and channels

Job Summary

  • The Associate Director, Platform & Channels leads a team responsible for the operation, optimization and strategic evolution of owned and operated digital platforms and channels.
  • This role combines people leadership, platform governance, channel strategy and technical/operational delivery to drive customer engagement and measurable business impact.
  • Provide strategic leadership and operational oversight across platform and owned-channel functions to maximize value from digital assets and customer data.

Matching Summary

The Associate Director, Platform & Channels leads a team responsible for the operation, optimization and strategic evolution of owned and operated digital platforms and channels.

Skills & Requirements

Must-have

  • CRM platform management
  • Web portal operations
  • Email and webinar strategy
  • Digital channel optimization
  • Platform governance and security

Nice-to-have

  • Customer-centric culture
  • Data-driven decision making
  • Cross-functional collaboration
  • Agile project delivery
  • Promotional compliance understanding

Key Requirements

  • 8+ years in digital/channel/platform roles
  • 3+ years leading multi-disciplinary teams
  • Experience with Salesforce/Veeva
  • Familiarity with analytics tools
  • Business level English and Japanese fluency

Work Rights

Not specified

Tailored Resume

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