Senior Product Manager, Member Account Safety

SoFi

San Francisco, CA, USA
On-site
Manage security vs. friction
Own authentication and account recovery
Defend against bad actors
Own the vision and roadmap for authentication and safety experiences for SoFi members

Job Summary

  • Own the vision and roadmap for authentication and safety experiences for SoFi members.
  • Manage the tension between security and friction when accessing accounts, making safety feel like a high-quality feature.
  • Build systems that identify anomalies and suspicious behavior to prevent account takeovers before they happen.

Matching Summary

Own the vision and roadmap for authentication and safety experiences for SoFi members.

Skills & Requirements

Must-have

  • Manage security vs. friction
  • Own authentication and account recovery
  • Defend against bad actors
  • Build systems to identify suspicious behavior
  • Partner with Engineering on security layers

Nice-to-have

  • Transform security friction into brand building
  • Champion transparency and security education
  • Drive cross-functional collaboration
  • Adaptive leadership and team-first approach

Key Requirements

  • 5+ years of Product Management experience
  • Focus on Identity, Safety, Fraud, or Fintech
  • Technical fluency with integrated systems and APIs
  • Demonstrated ability to anticipate malicious actor moves
  • Commitment to reducing member complaints through better interdiction experiences

Work Rights

Not specified

Tailored Resume

Cover Letter