Senior Manager, It Service Management

H1BConnect

Base salary not specified; cash-based incentive pr...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
H1BConnect is seeking a Senior Manager for IT Service Management to oversee ITIL practices and governance while fostering a culture of collaboration and innovation. The ideal candidate will have extensive experience in IT Service Management and a strong understanding of SOX compliance, with the ability to lead cross-functional teams

Job Summary

  • The role involves owning and governing the ITSM practice design and operating model aligned to ITIL best practices.
  • Candidates must lead SOX IT General Controls audit readiness and enforce evidence standards for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, and immediate 401(k) matching.

Matching Summary

Match Score: 85

H1BConnect is seeking a Senior Manager for IT Service Management to oversee ITIL practices and governance while fostering a culture of collaboration and innovation. The ideal candidate will have extensive experience in IT Service Management and a strong understanding of SOX compliance, with the ability to lead cross-functional teams.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility
  • Continuous improvement mindset in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Operations or Governance
  • Demonstrated experience with regulated IT controls and SOX compliance

Work Rights

Not specified

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