Johnson & Johnson is committed to healthcare innovation to prevent, treat, and cure complex diseases while delivering smarter, less invasive, and personalized treatments
Job Summary
Johnson & Johnson is committed to healthcare innovation to prevent, treat, and cure complex diseases while delivering smarter, less invasive, and personalized treatments.
The Service Operations Advisor role involves conducting routine customer service tasks, supporting KPI development, and ensuring the team meets customer needs and expectations.
This position includes mentoring junior team members, contributing to customer communications, and advancing team capabilities through collaborative leadership.
Matching Summary
Johnson & Johnson is committed to healthcare innovation to prevent, treat, and cure complex diseases while delivering smarter, less invasive, and personalized treatments.
Skills & Requirements
Must-have
Customer Service Operations
Customer Experience Strategy
Key Performance Indicators Development
Customer Communication Initiatives
Team Mentoring and Coaching
Global Matrixed Environment
Nice-to-have
Consultative Leadership
Structured Communication
Problem Solving
Service Excellence
Customer Centricity
Issue Escalation
Key Requirements
Bachelor’s degree or equivalent experience
Proficient in English, Spanish and Portuguese
4-5 years experience in Talent Acquisition, HR Operations or Shared Services