Software Field Service Representative

Siemens Healthineers

Base: $57,000 - $106,000; bonus/equity: not specif...
Fully remote
Troubleshooting and repairing shs software systems
Installing and upgrading software per guidelines
Traveling to customer sites for on-site support
The role involves pioneering breakthroughs in healthcare by troubleshooting, repairing, and installing Siemens Healthineers software systems across a designated territory

Job Summary

  • The role involves pioneering breakthroughs in healthcare by troubleshooting, repairing, and installing Siemens Healthineers software systems across a designated territory.
  • Employees will represent the company as primary customer contacts, requiring high-level professional communication and the ability to resolve complex issues on-site.
  • The position offers a competitive salary range of $57,000 - $106,000 along with comprehensive benefits including health plans, pension matching, and flexible time off.

Matching Summary

The role involves pioneering breakthroughs in healthcare by troubleshooting, repairing, and installing Siemens Healthineers software systems across a designated territory.

Salary

Base: $57,000 - $106,000; Bonus/Equity: Not specified; Benefits: Flexible benefits plan, Defined Contribution Pension Plan, RRSP matching, paid time off

Skills & Requirements

Must-have

  • Troubleshooting and repairing SHS software systems
  • Installing and upgrading software per guidelines
  • Traveling to customer sites for on-site support
  • Documenting troubleshooting steps in CRM
  • Performing preventative maintenance processes
  • Assessing urgency of customer requests
  • Communicating with customers of varying technical levels

Nice-to-have

  • Strong written and verbal communication skills
  • Building relationships with professionals at all levels
  • Leading calls involving multiple customer departments
  • Proactively learning new product information
  • Managing multiple competing priorities effectively
  • Patience and tact with difficult customer situations

Key Requirements

  • High School Degree or Equivalent required
  • 4-8 years of related experience preferred
  • Knowledge of Windows Server operating systems
  • Familiarity with desktop computer and server hardware components
  • Experience with networking concepts and database administration
  • Ability to pass vendor credentialing, background checks, and drug screens

Work Rights

Not specified

Tailored Resume

Cover Letter