Squad Master/ Senior Customer Journey Expert - Tribe Dbcf Business & Wholesale Banking Delivery

bankcarriere.nl

Brussels, Belgium
Hybrid
Squad master experience managing backlog
End-to-end account opening process ownership
Fluency in english and french or dutch
The role involves managing the squad's backlog and leading agile ceremonies like Daily Stand Ups and Sprint Plannings

Job Summary

  • The role involves managing the squad's backlog and leading agile ceremonies like Daily Stand Ups and Sprint Plannings.
  • You will have end-to-end ownership of key processes for opening accounts for Self-Employed and Legal entities.
  • The position offers a hybrid work model requiring 50% presence at the Brussels HQ with an ambitious roadmap of change initiatives.

Matching Summary

The role involves managing the squad's backlog and leading agile ceremonies like Daily Stand Ups and Sprint Plannings.

Skills & Requirements

Must-have

  • Squad Master experience managing backlog
  • End-to-end account opening process ownership
  • Fluency in English and French or Dutch
  • Non-financial risk management (PBRA, CAS)
  • Agile methodology (Stand Up, Sprint Planning)

Nice-to-have

  • CX mindset with passion for customer experience
  • Data-driven analytical approach
  • Proactive problem identification and mitigation
  • Team collaboration and leadership qualities
  • Curiosity and eagerness to learn

Key Requirements

  • Experience in project and process management
  • Ability to communicate clearly in English and French/Dutch
  • Self-disciplined and proactive work style

Work Rights

Not specified

Tailored Resume

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