Scaled Customer Success Manager

Cultureamp

San Francisco, CA, United States
Base: $106,000 - $118,000 usd; bonus/equity: not s...
On-site
Strategic advisor partnership
Drive continued value
Customer adoption and usage
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work

Job Summary

  • Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
  • Establish a trusted and strategic advisor partnership with your customers (~700 customers with 50-400 employees) to advance their employee experience (EX) strategy and drive continued value of Culture Amp products and services.
  • In addition to providing a competitive compensation package, Culture Amp offers a comprehensive benefits package including an Employee Share Options Program, wellness programs, and a monthly Camper Life Allowance.

Matching Summary

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.

Salary

Base: $106,000 - $118,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • strategic advisor partnership
  • drive continued value
  • customer adoption and usage
  • analyze data and leverage product knowledge
  • advocate internally for customer needs

Nice-to-have

  • Culture First environment
  • curious and empathetic
  • operate autonomously
  • resilient and adaptable

Key Requirements

  • 2-3 years of experience in a customer-facing role in a SaaS environment
  • Track record of driving results in product adoption, customer engagement, retention, and expansion via scaled programs
  • Ability to design and maintain a complex customer experience
  • Ability to identify hypotheses, design experiments, and assess their effectiveness
  • Lead complex projects from start to finish and measure success
  • Creating clear and impactful communications

Work Rights

Not specified

Tailored Resume

Cover Letter