People Knowledge Experience Manager

Affirm

Remote, Canada
Base: $102,000 - $142,000 cad; equity: grade 4; be...
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Knowledge management system transformation
Ai-native workflow implementation
People operations experience
** Affirm is seeking a People Knowledge Experience Manager to develop a centralized Employee Experience Hub that leverages AI and enhances employee support. The ideal candidate will have expertise in building knowledge management systems and experience in People Operations, with a focus on both strategic and executional tasks. **

Job Summary

  • Affirm is building a centralized Employee Experience Hub to deliver consistent, high-quality support globally using AI and scalable processes.
  • The role requires consolidating fragmented documentation into an AI-ready knowledge ecosystem while defining governance and risk frameworks for regulated HR environments.
  • Employees receive competitive benefits including 100% subsidized medical coverage, flexible spending wallets, and equity rewards as part of a remote-first culture.

Matching Summary

Match Score: 75

** Affirm is seeking a People Knowledge Experience Manager to develop a centralized Employee Experience Hub that leverages AI and enhances employee support. The ideal candidate will have expertise in building knowledge management systems and experience in People Operations, with a focus on both strategic and executional tasks. **

Salary

Base: $102,000 - $142,000 CAD; Equity: Grade 4; Benefits: 100% subsidized medical, dental, vision, flexible spending wallets, ESPP

Skills & Requirements

Must-have

  • Knowledge management system transformation
  • AI-native workflow implementation
  • People Operations experience
  • Cross-functional stakeholder leadership
  • HR compliance and risk mitigation

Nice-to-have

  • Agentic AI tool proficiency
  • Employee experience design
  • Self-service support optimization
  • Fast-paced ambiguous environment
  • Strategic execution balance

Key Requirements

  • Experience building or transforming knowledge management systems
  • Proven ability in AI-native workflows and automation
  • Strong judgment balancing innovation with compliance

Work Rights

Not specified

Tailored Resume

Cover Letter