Functional Lead

327

Melbourne, VIC, Australia
Hybrid
10+ years fsm product leadership experience
Deep expertise in servicenow or oracle fsm
Strong understanding of api integrations and error handling
The role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform

Job Summary

  • The role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.
  • Candidates must translate complex business needs into scalable process improvements while mentoring analysts and cross-functional delivery teams.
  • ServiceStream offers genuine hybrid flexibility, national career pathways, and discounts with major retail partners like Woolworths and Airbnb.

Matching Summary

The role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.

Skills & Requirements

Must-have

  • 10+ years FSM product leadership experience
  • Deep expertise in ServiceNow or Oracle FSM
  • Strong understanding of API integrations and error handling
  • Proven leadership in BAU operations and project delivery
  • Australian Citizenship required

Nice-to-have

  • Experience in Defence, Telco, Transport or Utilities sectors
  • Certifications in Agile or project management
  • Degree in IT, engineering, or business
  • Ability to influence outcomes in a matrix environment
  • High-service mindset for internal customers

Key Requirements

  • Australian Citizenship (mandatory)
  • 10+ years experience in FSM functional leadership
  • Degree in IT, engineering, or business (or equivalent)

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter