Connect And Assure Specialist

NBN Co

**
Technical knowledge of fttn/b fttc fttp hfc
Tier 2 troubleshooting capability
Case or account management experience
** NBN Co is seeking two Connect and Assure Specialists to manage end-to-end business customer orders and incidents, ensuring a strong customer experience. The ideal candidates will have a background in telecommunications and experience in operational environments, with excellent communication and stakeholder engagement skills. **

Job Summary

  • The Connect and Assure Specialist is accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents.
  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
  • nbn offers equal employment, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 75

** NBN Co is seeking two Connect and Assure Specialists to manage end-to-end business customer orders and incidents, ensuring a strong customer experience. The ideal candidates will have a background in telecommunications and experience in operational environments, with excellent communication and stakeholder engagement skills. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Strong stakeholder engagement skills

Nice-to-have

  • Excellent communication and empathy
  • Organisational and decision-making skills
  • Experience in operational environments

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Shift rotation between 7:00 AM and 7:00 PM

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter