Manager, Back Office Operations

sunlife.ie

Base: 80,000 - 128,000; bonus/equity: discretionar...
Hybrid
People leadership in complex operations
Stakeholder management and communication
Process improvement and change management
The Manager, Back Office Operations leads multiple teams within Dealer Operations to ensure delivery and scalability of critical back-office services supporting advisors, clients, and internal partners across Canada

Job Summary

  • The Manager, Back Office Operations leads multiple teams within Dealer Operations to ensure delivery and scalability of critical back-office services supporting advisors, clients, and internal partners across Canada.
  • This role involves building strong collaborative team culture, managing day-to-day service execution, driving process improvements, and using data and analytics to support growth opportunities.
  • Sun Life offers a friendly, collaborative, and inclusive culture with flexible hybrid work options and a commitment to diversity and inclusion.

Matching Summary

The Manager, Back Office Operations leads multiple teams within Dealer Operations to ensure delivery and scalability of critical back-office services supporting advisors, clients, and internal partners across Canada.

Salary

Base: 80,000 - 128,000; Bonus/Equity: Discretionary incentive plans; Benefits: Not specified

Skills & Requirements

Must-have

  • People leadership in complex operations
  • Stakeholder management and communication
  • Process improvement and change management
  • Data-driven decision making
  • Collaborative team culture
  • Knowledge of regulatory business models

Nice-to-have

  • Strategic and tactical thinking
  • Bilingualism in French and English
  • Strong relationship building skills
  • Continuous improvement mindset
  • Hybrid work environment

Key Requirements

  • 5+ years in Canadian investment industry
  • Experience with financial advisory practices
  • Knowledge of regulatory environment
  • People leadership experience
  • Bilingualism required for Quebec
  • Ability to lead change initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter