The QA Specialist is responsible for ensuring service excellence across first-level and second-level customer support operations
Job Summary
The QA Specialist is responsible for ensuring service excellence across first-level and second-level customer support operations.
This role focuses on quality monitoring, coaching, process alignment, and governance collaboration to elevate support standards and drive continuous improvement.
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.
Matching Summary
The QA Specialist is responsible for ensuring service excellence across first-level and second-level customer support operations.