Sr. Specialized Customer Success Manager, Talent Ai
Workday
Atlanta, GA, USA
Primary location base pyy range: $113,800 usd - $1...
Fully remote
Ai value realization
Talent acquisition transformation
Strategic customer success
Workday is seeking a Sr. Specialized Customer Success Manager for Talent AI, a fully remote position focused on driving customer success through AI-powered Talent Acquisition solutions. The ideal candidate will have experience in customer-facing roles within software or SaaS environments and a strong background in Talent Acquisition or Human Resources
Job Summary
As a Sr. Specialized Customer Success Manager, you will serve as a strategic partner to customers, guiding them through organizational change, workflow redesign, and operating model shifts to unlock the full value of AI in Talent Acquisition.
You will design and own structured success plans for your portfolio, aligned to the Customer Success framework and tailored to each customer’s starting point and objectives, leading proactive engagements to accelerate adoption and maturity.
The company offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, skills to develop, and support for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Sr. Specialized Customer Success Manager for Talent AI, a fully remote position focused on driving customer success through AI-powered Talent Acquisition solutions. The ideal candidate will have experience in customer-facing roles within software or SaaS environments and a strong background in Talent Acquisition or Human Resources.
Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants
Skills & Requirements
Must-have
AI value realization
Talent Acquisition transformation
strategic Customer Success
customer success framework
AI subject matter expert
Nice-to-have
organizational change management
bold ideas and genuine care
curious minds and courageous collaborators
sun-drenched optimism and drive
flexible schedule
Key Requirements
5+ years customer-facing services experience
2+ years AI/ML or data-driven products experience
2+ years Talent Acquisition or Human Resources experience